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Buyer protections
for confident online car buying

Offer warranty coverage, return options, and protection plans earlier in the online shopping experience with Amazon Autos. These built-in protections set clear expectations before customers make a decision, reducing uncertainty and helping them move forward with confidence.
See how it works
Built-in warranty protection

Online car buyers expect to see warranty coverage before they make a decision. With Amazon Autos, you can show warranty information earlier in the shopping journey. Customers understand what’s included before moving forward. And you create a predictable buying experience with fewer stalls and smoother negotiations.
How warranty coverage works across vehicle types
Your new vehicles include manufacturer warranty coverage, which remains associated with the vehicle.

For used vehicles, you can offer your own qualifying warranty or choose Amazon ExtraProtect, powered by Safe-Guard. Amazon ExtraProtect is offered as a complimentary warranty for used vehicles for the first 90 days on Amazon Autos.

This gives your dealership flexibility in how you offer warranty coverage while creating a more consistent experience across used-vehicle listings.
What the limited warranty includes
When dealers choose Amazon ExtraProtect, powered by Safe-Guard, the limited warranty includes:
  • Minimum 30 days or 1,000 miles of coverage
  • Powertrain coverage, including seals and gaskets
  • Parts and labor included
  • OEM or like-kind-quality replacement parts
  • Roadside assistance and towing
  • No deductible at the selling dealership, and up to $250 otherwise
  • Repairs allowed at any licensed service facility
Warranty clarity on every vehicle detail page
You can show warranty details on each vehicle detail page, so customers can compare coverage upfront. For certified pre-owned vehicles, customers can also request a Buyer’s Guide directly from your dealership on the vehicle page.

Customers get more clarity before purchase, and your team spends less time answering questions.
Amazon Autos online return policy

To partner with Amazon Autos, you must offer a minimum return window of three days or 300 miles from the time of delivery. A clear return policy shows customers you have a consistent, predictable shopping experience they can trust.

Customers can browse, finance, and purchase vehicles online with confidence, and you can reach more committed buyers who are less likely to hesitate during the deal.

A return policy designed for confidence
The return policy gives customers a straightforward option if a vehicle does not meet their expectations after purchase. The added protection is especially important for potential customers browsing your used and certified pre-owned vehicle selection online.

A return policy signals less risk for buying online, so customers can feel confident about their shopping experience.
How returns support online decision-making
With a return option, customers may feel more comfortable taking the next step to purchase a car online. For your dealership, that can make it easier for customers to decide sooner and arrive at pickup with fewer unanswered questions.
Additional service and coverage plans

You can offer additional protection options during checkout with support from Amazon Autos. These plans give customers more choice in the level of coverage they want, while giving your dealership another way to promote a seamless online buying experience.

Illustration picking up at dealer
Protection options
available at checkout
Customers can add protection plans before completing checkout. Available additional coverage options include:
  • Guaranteed Asset Protection (GAP)
  • Service contracts
  • Maintenance plans
  • Cosmetic protection
You can also review and discuss these additional protection options with customers at pickup.
Auto dealer handing car keys to happy customers
Drive confident purchases with Amazon Autos
Bring warranty coverage, return options, and optional protection plans into one online buying experience with Amazon Autos. These plans give customers more choice in the level of coverage they want, while giving your dealership another way to stay profitable.
Contact Amazon Autos
Buyer protections questions

Amazon Autos includes a return policy that allows customers to confirm their purchase after receiving the vehicle. Customers have three days from vehicle pickup to initiate a return. A return policy helps reduce risk and supports more confident online buying decisions.

Every vehicle includes a limited warranty with minimum coverage of 30 days or 1,000 miles. Coverage includes key powertrain components, parts, and labor, roadside assistance, and towing.

Yes. Customers can add protection plans at checkout, including GAP, service contracts, and maintenance plans. They can also review options with the dealership at pickup.

Buyer protections reduce uncertainty by giving customers clear information before purchase. You can build trust, support faster decisions, and create a smoother buying experience. And through Amazon Autos, these buyer protections are built in.